.customer-service-page[data-v-c02bc9dc]{display:flex;flex-direction:column;gap:16px;height:calc(100vh - 96px);min-height:0;overflow:hidden}.page-head[data-v-c02bc9dc]{display:flex;justify-content:space-between;gap:16px;align-items:flex-start}.page-title[data-v-c02bc9dc]{margin:0 0 8px}.page-subtitle[data-v-c02bc9dc]{margin:0;color:#909399}.stats-row[data-v-c02bc9dc]{display:grid;grid-template-columns:repeat(4,minmax(110px,1fr));gap:12px}.stat-card[data-v-c02bc9dc]{padding:14px 16px;background:#fff;border:1px solid #ebeef5;border-radius:14px;text-align:center}.stat-label[data-v-c02bc9dc]{color:#909399;font-size:12px}.stat-value[data-v-c02bc9dc]{margin-top:8px;font-size:22px;font-weight:700;color:#303133}.toolbar[data-v-c02bc9dc]{justify-content:space-between}.toolbar-left[data-v-c02bc9dc],.toolbar[data-v-c02bc9dc]{display:flex;gap:12px;align-items:center}.toolbar-right[data-v-c02bc9dc]{display:flex;gap:10px;align-items:center}.layout-grid[data-v-c02bc9dc]{display:grid;grid-template-columns:360px 1fr;gap:16px;flex:1;min-height:0;overflow:hidden}.chat-panel[data-v-c02bc9dc],.session-panel[data-v-c02bc9dc]{background:#fff;border-radius:16px;border:1px solid #ebeef5;min-height:0;overflow:hidden}.session-panel[data-v-c02bc9dc]{padding:12px;overflow-y:auto}.session-card[data-v-c02bc9dc]{padding:14px;border:1px solid #ebeef5;border-radius:12px;cursor:pointer;transition:all .2s ease}.session-card+.session-card[data-v-c02bc9dc]{margin-top:10px}.session-card.active[data-v-c02bc9dc]{border-color:#409eff;background:#f5faff}.session-bottom[data-v-c02bc9dc],.session-top[data-v-c02bc9dc]{display:flex;justify-content:space-between;gap:12px;align-items:center}.session-name[data-v-c02bc9dc]{font-weight:600;color:#303133}.chat-desc[data-v-c02bc9dc],.message-meta[data-v-c02bc9dc],.session-bottom[data-v-c02bc9dc],.session-meta[data-v-c02bc9dc]{color:#909399;font-size:12px}.message-meta[data-v-c02bc9dc],.session-meta[data-v-c02bc9dc]{margin-top:8px;display:flex;gap:12px}.session-last[data-v-c02bc9dc]{margin-top:10px;color:#606266;min-height:20px;line-height:1.5;word-break:break-word}.chat-panel[data-v-c02bc9dc]{display:flex;flex-direction:column;min-width:0}.chat-head[data-v-c02bc9dc]{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:18px 20px;border-bottom:1px solid #ebeef5;flex-shrink:0}.chat-title[data-v-c02bc9dc]{font-size:18px;font-weight:700;color:#303133}.chat-actions[data-v-c02bc9dc]{display:flex;gap:10px}.message-list[data-v-c02bc9dc]{flex:1;min-height:0;padding:20px;overflow-y:auto;background:#f7f9fc}.message-row[data-v-c02bc9dc]{margin-bottom:16px;max-width:72%}.message-row.self[data-v-c02bc9dc]{margin-left:auto}.message-bubble[data-v-c02bc9dc]{margin-top:6px;padding:12px 14px;background:#fff;border-radius:12px;color:#303133;line-height:1.7;word-break:break-word;box-shadow:0 6px 18px rgba(15,23,42,.05)}.message-row.self .message-bubble[data-v-c02bc9dc]{background:#409eff;color:#fff}.message-compose[data-v-c02bc9dc]{padding:16px 20px 20px;border-top:1px solid #ebeef5;flex-shrink:0}.compose-actions[data-v-c02bc9dc]{margin-top:12px;display:flex;justify-content:flex-end}.empty-panel[data-v-c02bc9dc]{display:flex;align-items:center;justify-content:center;min-height:180px;color:#909399}.chat-empty[data-v-c02bc9dc]{min-height:100%}